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Help & Information

Payments

After placing your order on the Mantrals website, you will receive a confirmation email along with payment options.

We accept the following payment methods:

  • Bank Transfer
  • Card Payments

 

Orders are dispatched within 24-48 hours upon receipt of funds.

Please note that UK payments may take up to 2 hours to process and appear in our account, while international payments may require 2-3 business days. We kindly ask you to keep these processing times in mind before contacting us regarding your payment.

We do not provide payment confirmation notifications; however, once your order has been dispatched, you will receive an email with shipment confirmation and tracking details.

Product Care

Maximize the lifespan and performance of your Mantrals products by following these simple care instructions.

  • To preserve their quality and effectiveness, store your products in a cool, dry place away from direct sunlight.
  • Ensure containers are tightly sealed after each use to prevent contamination and preserve peak freshness.

  • To prevent contamination of the product and your skin, always wash your hands before use. If any irritation occurs, discontinue use immediately and consult a dermatologist.

Follow these steps to optimize your skincare regimen and achieve the best results with our products.

Quality

At Mantrals, we are committed to creating premium beard and skincare products crafted with natural ingredients, thoughtfully designed to consistently exceed customer expectations.

Our quality standards are built upon rigorous testing, cutting-edge formulations, and ethically sourced ingredients, ensuring that every product is crafted with uncompromising precision and care.

We maintain rigorous quality control throughout production to guarantee our products are both consistent and effective. Driven by a dedication to research and innovation, we continue to lead the way in advancing skincare technology.

We are committed to delivering safe, high-performance solutions that prioritize customer satisfaction while amplifying the natural refinement and vitality of every man we serve.

Returns & Exchanges

Refunds and exchanges are available within 30 days of purchase. Unfortunately, we cannot provide a full refund or exchange once this 30-day period has passed.

To be eligible for a return, your item must be in its original, unused condition and in the original packaging.

For detailed information on refunds and returns, please visit our Shipping and Returns Policy.

Shipping

Once you place your order with Mantrals, we’ll send you an email with detailed payment options and instructions. Upon confirming your payment, we’ll promptly process and ship your order.

Once your payment is confirmed, we’ll process and ship your order within 24 to 48 hours. We’ll send you a tracking number and a link so you can check your order’s status.

Once your package has been dispatched, you can monitor its progress in real-time through our courier partners, including DHL, FedEx, the Post Office, and ParcelForce.

International mail delays may occasionally affect the delivery of your order. While we cannot control foreign courier services or customs processes, rest assured that if your item doesn’t arrive, we’ll provide a replacement. To ensure peace of mind, we recommend selecting our Shipping Protection service at checkout.

For more information on shipping and delivery protection, please see our Shipping and Returns Policy.